Return and Exchange Policy

  1. Request for goods return or exchange will be accepted within 7 days of delivery, and goods must be returned in their original packaging and unused condition. Customers are required to email us info@OCArt.Gallery or contact our Customer Service Hotline at (852)2880-0747 for product return and exchange arrangement.
  2. Request for goods return or exchange will not be accepted if the goods are found used, altered or damaged due to improper use.
  3. All goods marked as Non-Returnable are not eligible for exchange or refund.
  4. Customers are required to contact our Customer Service first, before returning Goods. A third party requests will not be entertained
  5. For case where original receipt cannot be provided, the refund price will be set according to the Gallery’s lowest retail price on record. 
  6. If the goods returned cannot be exchanged for the same model due to stock shortage, customers can choose any products from this site and pay the price difference only.
  7. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic return criteria above, the purchase price will be credited to the payment tool used for the original purchase.
  8. All gift items (including Cash Coupon(s), Cash Discount Coupon(s)) must be returned together with the returned goods; otherwise the retail value of the gift item would be deducted from refund.
  9. Gallery reserves the right to amend the terms and conditions without prior notice.
  10. Should there be any dispute, Gallery’s decision shall be final