Shipping & Self-Picking Policy

• OCArt.Gallery will send an Order Notification to customer via email after payment received. 
• Our delivery centre will contact customers for the arrangement of delivery within 5-7 working days after payment received.
• When purchased items with inadequate stock level, it may take longer processing time.
• OCArt.Gallery office hours: Monday to Friday (10:30am–6:00pm). Closed on Saturday, Sunday and public holidays.
• Orders received after office hours will be processed on the next business day.

 

Self-Picking Service

• Customers who have placed orders in Gallery may choose our free-of-charge self-picking service to collect their purchased goods at our office.
• Under normal circumstances, it takes 3-5 working days to process the orders. Our Customer service will notify customers by email to collect their orders when they are ready.
• We cannot provide self-picking service within the same day of order date.
• When purchased items with inadequate stock level, it may take longer processing time.
•  For urgent self-picking, please contact our customer service directly.
• All self-picking goods must be collected within 3 months (from the date of the self-picking’s email notification). OCArt.Gallery shall reserve the right to discard, dispose and/or donate the undelivered goods after the aforementioned period without prior notice.